We put data at the service of your retail teams, leveraging AI and our productivity suites to create a clienteling platform that is integrated and requires limited overhead to take advantage of.
Intelligent Opportunities Manager
Omnichannel Client Profiles
Key Company Features
Leverage one of the industries most advanced opportunities managers.
No need to build lists
Advanced business rules
Allow store staff to start chats or send product recommendations straight from Clientela’s client profile. We link with all supported chat APIs, emails, SMS, iMessage, and click-to-call.
Omnichannel Client Data
Track all available digital client data in one place:
POS and eCommerce
Marketing platforms and more
Clientela is able to link to multiple product sources for Clienteling and assisted shopping: eCommerce products and pictures, in-store inventory, or DAM (Digital Asset Management).
Goals and Reporting
Easily set objectives and track employee or store-specific Clienteling activity: sales conversion, client data capture, tasks completion, productivity and more.
Clientela can either integrated with a centralized CRM solution or become your Retail CRM solution. Retail teams and in-store employees can collaborate seamlessly around customer data.
Key Client Features
Allow clients to communicate with their preferred communication channel: email, SMS, iMessage, chat apps, and calls.
Clientela’s store services, including Online Booking, Style Match and Ask A Store are accessible to Clienteling customers, thus allowing them to chose how and when they want to connect locally.
SMS and Visual SMS
Clients receive automated and interactive SMS or MMS notifications for more convenient interactions (appointment confirmations and reminders, in-store pick up reminder, events RSVP, etc.).
My Store Profile
Allow clients to view store-specific details. Features include: Appointments manager, Store Wish List, Notification Preferences, Purchase History, Styling Preferences, and more.
Our Apple Wallet / Passbook integration allows clients to quickly and easily add store-related appointments, events and offers without the need to download a branded app.
When relevant, Clientela activates a branded native app for clients to download to interact with the store, book appointments, receive notifications, manage their local preferences and more.